Product Specialist

About Us

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.

Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are based in London, with key offices in Gothenburg, Malmö, Poland, Lisbon, Hong Kong, and New York.

Job Overview

The Pre-Sales team at Macrobond is a client-facing team that supports financial professionals in getting the most out of our research systems, macroeconomic data, and financial analytics. Through product demonstrations, technical guidance, and day-to-day engagement, the team helps clients understand and use Macrobond effectively.

The team works closely with clients as well as colleagues across Sales, Customer Success, and Product. Clear communication and collaboration are central to how the team works, helping create a smooth and positive experience for clients at every stage of their journey.

From associates to senior specialists, the team brings together people with different backgrounds and levels of experience. It is a diverse and friendly team that values curiosity, teamwork, and continuous learning, with strong opportunities for professional development and career growth.

Job Responsibilities:

• Developing In-Depth Product Knowledge: Gaining a comprehensive understanding of Macrobond's product line, including its functionality, design, and benefits.
• Customer Engagement: Interacting with customers to identify their needs and suggest appropriate products.
• Product Demonstrations: Conducting product demonstrations or presentations to clients and potential customers.
• Marketing Support: Assisting in the creation of promotional materials and product marketing strategies.
• Sales Collaboration: Working closely with the sales and marketing teams to achieve sales objectives.
• Pre-Sale Support: Providing pre-sale support and feedback to customers.
• Market Monitoring: Keeping an eye on market trends and competitor products.
• Training: Training other staff members about the product details.
• Product Development: Assisting in product development and enhancements based on customer feedback and market trends.
• Issue Resolution: Resolving product-related issues in a timely manner.

Skills required:

• Product Knowledge: Deep understanding of Macrobond's products, including features, benefits, and applications.
• Customer Engagement: Strong communication skills to interact effectively with customers, understand their needs, and provide tailored solutions.
• Analytical Skills: Ability to analyse market trends, customer data, and product performance to make informed decisions.
• Technical Proficiency: Familiarity with relevant software and tools used in product management and development.
• Problem-Solving: Aptitude for identifying issues and developing effective solutions.
• Marketing Insight: Understanding of marketing strategies and how to promote products effectively.
• Collaboration: Ability to work closely with sales, marketing, and development teams to achieve common goals.
• Adaptability: Flexibility to adapt to changing market conditions and customer needs.
• Training Skills: Capability to train other staff members on product details and usage.
• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of product management.

Our commitment to Diversity

At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.

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