Operational Product Manager – Middle

Operational Product Manager – Middle

hot vacancy

September 23, 2026

Full time

WorldWide

Overview:

SOFTSWISS is hiring an Operational Product Manager to join our Platform Product Team. In this role, you will help ensure effective collaboration within the product team, optimize operational processes, and support smooth communication across teams and stakeholders. We are looking for someone who is a proactive and organized product professional with a solid understanding of technology and product development processes.

About Product:

Casino Platform:

The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.

You’ll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.

Purpose of the role:

You will play an important role in improving team efficiency, facilitating productive discussions, and contributing to the continuous improvement and evolution of the platform product. This position offers an opportunity to work closely with the product team, identify areas for improvement, and influence product-related decisions, processes, and ways of working.

Key responsibilities:

Support the Product Team in organizing and coordinating day-to-day operational activities

Identify opportunities to improve product-related processes, workflows, and ways of working

Contribute ideas and recommendations aimed at improving the product, user experience, and internal product operations

Work closely with product stakeholders to identify inefficiencies, pain points, and opportunities for product improvement

Coordinate cross-functional communication between Product, Engineering, Operations, and other relevant teams

Organize, prepare, and facilitate regular meetings, workshops, and working sessions

Define meeting agendas, document key decisions, track action items, and follow up on agreed next steps

Ensure transparency and alignment across stakeholders regarding priorities, initiatives, dependencies, and deadlines

Maintain and improve internal product documentation, process guidelines, and communication materials

Support the implementation of new processes and continuous improvement initiatives within the Platform team

Participate in discussions related to product enhancements, operational challenges, and team effectiveness

Prepare summaries, reports, and updates for internal stakeholders when required

Take ownership of additional strategic and operational tasks assigned by the Head of Platform

Required Experience:

Hands-on experience in product management, product operations, or a similar product-focused role

Experience with Casino Platform or iGaming products

Solid understanding of software development processes and the product development lifecycle

Good technical knowledge and can effectively communicate with Engineering and technical teams

Understanding how product, development, and operational processes work and interact with one another

Strong organizational and time-management skills

Confidence in coordinating communication across multiple teams and stakeholders

Excellent meeting facilitation and follow-up skills

Proactive, detail-oriented, and comfortable working independently

Effectively manage multiple priorities in a dynamic environment

Strong written and verbal communication skills

Identify improvement opportunities and turn them into practical recommendations

Interest in product management, technology, and continuous improvement

Proficiency in English and Russian languages

Main Advantages

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

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Employer working-location policy Source: https://careers.softswiss.com/ SOFTSWISS’ employees are not limited to any specific workplace and are free to work from any location on the planet – in one of our five offices, or from home.

Work location The career page and current careers index list this role as worldwide. The employer states that employees can work from any location on the planet. The page also names Poland in its structured applicant-country metadata, which conflicts with its displayed worldwide location. The complete application has no country or work-authorisation question.

Application requirements Source: https://careers.softswiss.com/vacancies/operational-product-manager-middle/ The application requires an email address, given name, surname, a CV and privacy consent. Upload instructions say PDF/DOC up to 5 MB; the file picker also accepts DOCX. A profile link and message are optional. The visible form has no country, work-authorisation, sponsorship or office-choice question. The employer’s structured posting states 40 hours per week; exact daily hours and timezone are not stated. Base pay is not stated. Hiring process Source: https://careers.softswiss.com/blog/hiring-guide-softswiss/ The employer describes CV review, a recruiter call and core interviews. The number and structure vary by role. A test task may be required, sometimes before the main interview; test compensation is not stated. A further team meeting may occur.