Technical Operations Manager – Junior

Technical Operations Manager – Junior

October 9, 2026

Full time

WorldWide

Overview:

SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.

Purpose of the Role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key Responsibilities:

Respond to technical requests from first-line support regarding transactions and payment methods

Roll out custom payment method configurations for new clients on their websites

Troubleshoot payment and transaction issues

Ensure payment systems operate efficiently

Interact with payment systems

Analyse recurring payment problems and report findings

Work with other teams, including second-line support, Finance, Account Managers, and B2C

Required Experience:

Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)

Clear understanding of how the Payment System works

Strong knowledge of transactions flow

Knowledge of the basics of WEB architecture

Higher or incomplete higher education, preference for graduates of technical universities

English and Russian not lower than Upper Intermediate level

Knowledge of the basics in programming (data types/basic operators/functions)

Nice to Have:

Experience with JIRA, Jenkins, GitLab.

Experience with monitoring systems (ELK).

Understanding of information and application security, SSH, and access credentials.

Main Advantages

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

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Employer working-location policy Source: https://careers.softswiss.com/ SOFTSWISS’ employees are not limited to any specific workplace and are free to work from any location on the planet – in one of our five offices, or from home.

Work location The career page and current careers index list this role as worldwide. The employer states that employees can work from any location on the planet. The page also names Poland in its structured applicant-country metadata, which conflicts with its displayed worldwide location. The complete application has no country or work-authorisation question.

Application requirements Source: https://careers.softswiss.com/vacancies/technical-operations-manager-junior/ The application requires an email address, given name, surname, a CV and privacy consent. Upload instructions say PDF/DOC up to 5 MB; the file picker also accepts DOCX. A profile link and message are optional. The visible form has no country, work-authorisation, sponsorship or office-choice question. The employer’s structured posting states 40 hours per week; exact daily hours and timezone are not stated. Base pay is not stated. Hiring process Source: https://careers.softswiss.com/blog/hiring-guide-softswiss/ The employer describes CV review, a recruiter call and core interviews. The number and structure vary by role. A test task may be required, sometimes before the main interview; test compensation is not stated. A further team meeting may occur.