Senior Business System Analyst - ML Team

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is looking for a Senior Business System Analyst to join our Platform Machine Learning Team in Serbia!

In this role you will be working on AI integrations for Acumatica, specifically building a chat interface that embeds AI into everyday work for Acumatica users with the focus on Complex API integrations and UI design for B2B/ERP systems.

Responsibilities:

• Engage proactively, methodically, and creatively with product managers and support team to identify and elaborate business needs, analyze competitors' solutions and keep track of new technologies, products and features in the ERP area.
• Work closely with software developers, product managers and fellow analysts to understand technical concepts and to be able to translate business needs into technical requirements for the features including multiple integrations.
• Evaluate information from multiple sources, analyze, test, and document functionality when it's necessary for the design work.
• Structure information, write functional design specifications and technical requirements.

Collaborate closely with software developers and QA engineers during programming, debugging and testing of the new or enhanced functionality.

• Perform acceptance testing, report bugs.
• Troubleshoot customers' issues and propose solutions.
• Demonstrate features and enhancements being developed to the technical and less technical audience, manage feedback.
• Cooperate with product managers to help elaborate the product backlog.
• Higher technical education in computer systems, systems and networks; information systems and technologies, system analysis and management, computational mathematics and informatics.
• Experience in system analysis, software design and development of functional specifications - for 10+ years.
• Experience in business software development industry – for 10+ years.
• Previous experience working as a Software Developer, Programming Analyst or other coding related work is a strong advantage.
• Understanding of software design principles, software engineering processes, software product lifecycle.
• User empathy, ability to model user behavior and see flaws in the running application.
• System thinking and ability to manage complexity at different levels.
• Ability to structure large amounts of information, decompose objects and processes, synthesize solutions, do impact analysis of the changes.
• Strong technical writing and technical communication skills, this position needs to write specifications for developers and communicate with them.
• Will be a plus: Business analysis experience for complex business products (similar to ERP) and products with a continuous life cycle and maintenance.
• C# .NET experience would be a plus.
• Experience with microservices or cloud services integration.
• Professional knowledge of English is mandatory, Russian would be a plus.
• Good relocation package (we help people to relocate to Serbia and handle the whole process)
• Private health insurance & life insurance
• 27 days of vacation
• Paid sick leave
• Performance bonuses
• Full work equipment
• Great opportunities for career growth