ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

You won’t manage processes — you’ll build and optimize them at scale.

• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
• Design packaging & subscription experiences that elevate brand perception and retention
• Build and lead a high-performance team with full ownership of results
• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
• 3+ years leading teams in complex, multi-market operations with full ownership of results
• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)

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Proven track record of improving operational KPIs such as:

• On-time delivery
• Backorders & partial orders
• Shipping costs & efficiency
• Customer experience metrics (NPS, detractors)

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Advanced skills in data analysis and process optimization:

• Excel / Google Sheets (formulas, pivot tables, data analysis)
• Ability to turn data into decisions and scalable processes
• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
• Strong understanding of last-mile delivery, carrier management, and international shipping operations
• Experience leading or collaborating on systems improvements, automations, or ERP implementations
• English: Intermediate to Advanced (written and spoken)