Manager of Consumer Insights and Experience

• Location: Remote
• Department: Consumer Experience
• Schedule: Day shift l Full-time
• Eligible for an annual bonus incentive
• CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.
• Advanced Analytics & Journey Mapping: Conduct driver, journey, and text analyses to pinpoint friction points and sentiment drivers across patients, consumers, and caregivers.
• Team Leadership & Development: Manage and mentor insights analysts to ensure technical rigor and strengthen capabilities in data modeling, visualization, and reporting.
• Cross-Functional Strategy: Partner with clinical and operational teams to convert consumer insights into actionable improvements in patient care and processes.
• Modern Tooling & Executive Activation: Leverage AI and advanced analytics tools to deliver executive-level reporting and accelerate operational performance initiatives.

Licensure / Certification / Registration

•

Required Credential(s):

• None Required.

Education

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Additional Preferences

• 5+ years of combined experience in Agency and Client research
• 3+ years of leadership experience
• Experience leading Customer / Consumer insights research or measurement programs