Consumer Experience Insights Director

• Location: Remote
• Department: Consumer Experience Insights
• Schedule: Days | Full-time
• Eligible for an annual bonus incentive

LI-Remote

• Lead end-to-end consumer research initiatives to uncover key patient needs, preferences and care experience friction points.
• Track and analyze patient feedback and satisfaction metrics to turn complex data into clear, actionable care improvements across all departments.
• Guide cross-functional teams in designing seamless patient journeys that build trust, elevate satisfaction and improve clinical engagement.
• Transform patient insights into clear strategic presentations that help healthcare leaders make compassionate, data-driven decisions.

Licensure / Certification / Registration

• Required Credential(s):
• None Required.

Education

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• At least 10 years of progressive experience in consumer insights and/or customer experience management.
• Minimum of two years of direct people leadership experience managing, mentoring and developing team members.
• Proven track record conducting consumer insights research and tracking.
• Master's Degree.