Senior Director of Consumer Experience and Technology Enablement

• Location: Remote
• Department: Consumer Experience (CX)
• Schedule: Days | Full-time
• Eligible for an annual bonus incentive

LI-Remote

• Champion the consumer voice across all digital touchpoints, translating patient and family feedback into intuitive technology solutions that eliminate friction in care delivery.
• Lead the systemwide rollout of key digital experience platforms, partnering with clinical, operations and technology teams to ensure tools are adopted smoothly and effectively at scale.
• Guide cross-functional development teams with data-driven insights to prioritize digital features that directly improve patient satisfaction and streamline workflow for frontline caregivers.
• Build strong alignment among national and local executive leaders, breaking down operational silos to deliver a unified, compassionate consumer experience across every market.
• Drive comprehensive change management and project governance strategies to mitigate implementation risks, track measurable outcomes and keep complex technology initiatives on schedule.

Licensure / Certification / Registration

• Required Credential(s):
• None Required.

Education

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• Minimum five years of progressive leadership experience driving consumer experience (CX), digital enablement or technology product rollout strategies within a complex, highly matrixed organization.
• Demonstrated track record of large-scale change management and cross-functional project leadership, successfully partnering across clinical operations, IT and executive teams to implement enterprise technologies.