Training Manager

SAIC is seeking a Training Manager to lead the planning, delivery, and evaluation of training programs that build employee skills and improve performance in support of the VA Medical Disability Examination (MDE) program. This essential program is dedicated to providing Veterans with timely, accurate, and thorough medical examinations and plays a crucial role in enhancing the quality of life for our nation’s Veterans.

This position is remote and can be performed from anywhere within the United States.

Responsibilities:

• Build annual training plans and calendars, including onboarding, compliance, leadership development, technical, and role-specific programs.
• Partner with functional areas to develop training materials and knowledge assessments aligned with their standard operating procedures (SOPs) and coordinate assessment administration.
• Develop and administer a train-the-trainer program and qualify all functional-area trainers to deliver assigned content.
• Assist in the development of training products such as custom interactive lessons, workflow checklists, videos, job aids, and presentations to support training requirements.
• Facilitate training sessions as needed, particularly for high-volume, high-visibility, or leadership programs.
• Ensure programs follow adult learning principles and instructional design best practices.
• Partner with subject-matter experts and department leaders to keep content relevant and accurate.
• Lead, coach, and develop trainers and training coordinators.
• Set team goals, conduct performance reviews, and promote a culture of continuous improvement.
• Maintain training records, certifications, and compliance tracking.
• Manage the training budget, forecast costs, and optimize resources.
• Define and track KPIs such as completion rates, learner satisfaction, knowledge retention, time-to-proficiency, and ROI.
• Apply evaluation models (e.g., Kirkpatrick) to measure training effectiveness.
• Report results and insights to senior leadership and recommend improvements.
• Act as a trusted advisor to business leaders on talent development and performance needs.
• Promote a culture of learning and encourage adoption of training programs across teams.

Required Qualifications:

• Bachelor’s degree and 9 years or Masters and 7 years of relevant experience. Additional experience may be considered in lieu of degree.
• Five or more years of experience in training, learning and development, or talent development, including at least two years in a leadership or management capacity.
• Proven experience designing and delivering effective training programs.
• Strong facilitation, presentation, and communication skills.
• Experience managing budgets, vendors, and multiple concurrent projects.
• Proficiency with learning management system (LMS) platforms and virtual training tools, such as Zoom and Microsoft Teams.
• Must be able to obtain and maintain a public trust.

Preferred Qualifications:

• Experience developing training for medical, customer service or call center, federal, Department of Defense (DoD), or highly technical environments, such as IT, engineering, cybersecurity, or aviation.
• Master’s degree in a relevant field, such as instructional design, instructional technology, education, or human performance technology (HPT).