Senior Defined Benefit Operations Analyst (Operations Manager)

Senior Defined Benefit Operations Analyst (Operations Manager)

About the Role

The Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. This role serves as a subject matter expert for client requirements, leads change work through the full project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery.

Key Responsibilities

• Accountable for ongoing processing quality and adherence to client requirements.
• Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities.
• Execute established Defined Benefits administration processes with minimal supervision.
• Research and resolve escalated eligibility, participant data, system, and service delivery issues.
• Triage intermediate system issues and validate system processing against business and client requirements.
• Serve as a Subject Matter Expert (SME) for client rules, plan provisions, and expectations.
• Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination.
• Interface directly with external client contacts to define and scope change requests.
• Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed.
• Serve as a steward for Conduent Data Requirements, partnering with the Data Management team.
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
• Perform peer reviews to ensure quality and accuracy of team deliverables.
• Mentor and coach junior team members.
• Perform duties as assigned and comply with policies and standards.

Required Qualifications

• Formal education and/or relevant professional experience in Defined Benefits pension administration.
• Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration.
• Advanced Microsoft Excel skills.
• Minimum 2 years of SQL query execution and development experience.
• Experience troubleshooting system or processing issues.
• Experience with business requirements and process documentation.
• Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live.
• Strong analytical, problem-solving, and client communication skills.
• Ability to manage work independently with minimal supervision.

Preferred Experience

• Experience serving as a Defined Benefits SME.
• Experience working directly with external clients.
• Experience leading clients or system change initiatives.
• Experience with data management and data requirements.
• Experience mentoring or coaching junior analysts.

Core Skills

Defined Benefits | Pension Administration | Advanced Excel | SQL | Client Rules | Eligibility | Participant Data | Processing Quality | System Issue Triage | Business Requirements | Data Requirements | Project Management | Discovery to Go-Live | Client Management | Process Improvement | SME Leadership

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $75k-85k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.