VHA Documentation Specialist

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal is looking for a motivated and independent Documentation Specialist with knowledge and experience of documenting processes for an organization going through a re-organization. This role comes with a focus on documenting an organization’s processes, including analyzing business processes, technology, and organizational structure, to ensure adoption and minimize resistance to the new system. Tasks include developing standard operating procedures for a finance organization, while assessing impact and stakeholder readiness to achieve project goals; creating a new leader/employee handbook; and creating process mappings to document approval and communication flows. We are seeking candidates for a full-time remote position, with potential opportunities for onsite work in the future.

We are targeting to staff this position immediately for a 6-month role, potential to extend to a year depending on federal customer requirements.

Primary Responsibilities:

• Documentation Repository Development - Support in designing and/or standing up a centralized repository (e.g., SharePoint or similar platform) to house organizational documentation, including functions, duties, and supporting materials for newly established org units.
• Functional Documentation Development - Assistance in documenting and organizing functions and responsibilities for new organizational components to ensure consistency and clarity across the enterprise, such as a new employee handbook
• SOP and Process Standardization - Support in reviewing, developing, and standardizing standard operating procedures (SOPs) and inter-office procedures to align with the future-state operating model.
• Process Mapping / Workflow Documentation - Facilitation of process mapping and documentation of key workflows to support transition planning and operational readiness.
• Process Analysis and Improvement -
• Support the review and analysis of complex financial procedures and documentation and provide recommendations for enhancements.

Minimum Requirements:

• Bachelor’s degree
• Excellent communication skills; written and verbal
• Strong command of MS Office tools
• Team building, organization, and leadership skills
• Ability to effectively communicate and interact with senior level management and clients
• Expert in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Strong attention to detail
• Strong analytical stills
• An outstanding ability to establish priorities and meet deadlines
• Ability to obtain a Public Trust clearance

Preferred Qualifications:

• Preferred VA experience but not required

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

To cut down on falsified applications and to avoid subjecting real candidates to screening by AI assistants, phone interviews at Trilogy require either a landline or a cellphone number backed by a physical SIM. We cannot conduct interviews with candidates who provide VOIP contact numbers (including Google Voice).

Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.