Senior Organizational Design & Target Operating Model Consultant

Location: 100% remote, seeking candidates located in US.

Contract Length: 4 months, with potential for extension.

Contract Rate: $90-100 per hour in USD. Final rate will be determined based on relevant experience and overall fit for the position.

NTT DATA is seeking a Senior Organizational Design & Target Operating Model Consultant specializing in Organizational Design and Target Operating Models. The consultant will support one of several potential strategic engagements, helping multinational clients assess their current organization and design how the future organization should operate. The work will cover organizational structure, roles, capabilities, spans of control, processes, governance, and ways of working, with AI and workforce evolution top of mind. This is not a design-only assignment. The team intends to remain involved through technology-enabled implementation so clients can realize the impact of the future-state model.

Responsibilities:

• Assess current operating models, organizational structures, processes, roles, capabilities, governance, and ways of working.
• Analyze organizational layers, spans of control, FTE distribution, decision rights, and workforce requirements.
• Define and design future-state organizational structures and Target Operating Models (TOM).
• Translate business strategy and AI-enabled workforce needs into practical organizational design recommendations.
• Redesign roles, responsibilities, capabilities, governance, and processes to support the future organization.
• Develop client-ready assessments, operating model deliverables, implementation roadmaps, and executive presentations.
• Facilitate working sessions with senior business stakeholders to validate design principles and future-state decisions.
• Collaborate with the AI Office, Digital Technology, and other teams to align organizational design with technology-enabled implementation.
• Support implementation after the design phase and help the client realize the intended organizational transformation.

Required Experience:

• 5-8 years of relevant experience in Organizational Design, Organizational Redesign, Strategy, Operations, or operating model transformation.
• Demonstrated hands-on experience designing and implementing Target Operating Models (TOM).
• Strong experience in Organizational Design, Organizational Redesign, and Organizational Effectiveness.
• Experience leading current-state assessments and translating findings into future-state / to-be organizational designs.
• Experience evaluating organizational structures, roles, capabilities, spans of control, processes, and governance models.
• Experience supporting implementation beyond the delivery of frameworks or recommendations.
• Experience delivering organizational redesign work in multinational companies and complex stakeholder environments.
• Process improvement experience and the ability to align strategy, people, process, governance, and technology.
• Excellent professional English communication skills. Spanish is not required.

Nice-to-Have:

• Consulting experience in strategy, operating model, or organizational transformation engagements.
• Experience with AI-enabled workforce transformation, future-of-work initiatives, or AI operating models.
• Experience collaborating with technology teams during implementation.
• Experience preparing executive-ready deliverables and facilitating discussions with senior leaders.
• Experience with utilities, water, financial services, or other highly regulated multinational environments.

Tools & Technologies:

• Microsoft PowerPoint and Excel for analysis and client-ready deliverables.
• Organizational design and operating model methods, including spans-of-control analysis, capability mapping, governance design, RACI / decision-rights analysis, and process mapping.
• Collaboration and workshop tools such as Microsoft Teams, Miro, or equivalent platforms.

Education & Certifications:

• Bachelor's degree in Strategy, Business Administration, Operations, Organizational Design, Industrial Engineering, Human Resources, or a related field. Relevant experience may be considered in place of a specific discipline.
• Relevant certifications in organizational design, strategy, operating models, process improvement, or transformation are preferred but not mandatory.

Required Equipment: This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.

About NTT DATA

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

Equal Opportunity Employer

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Req ID: 1374