Fulfillment Researcher & Account Manager

Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST Hourly Rate: $5/hour

Job Overview

We are seeking an experienced Fulfillment Researcher & Account Manager with a background in the background screening industry and hands-on experience fulfilling orders. The ideal candidate will be responsible for conducting background checks, reviewing records, verifying information, preparing reports, communicating with clients, and providing administrative support to ensure accurate and timely order fulfillment.

On less busy days, the individual will also assist with sales and marketing activities to support business growth.

Key Responsibilities

• Conduct background checks and research using relevant databases and resources.
• Review records and verify information for accuracy and completeness.
• Process and fulfill client orders in a timely and accurate manner.
• Prepare background screening reports and ensure information is properly documented.
• Communicate professionally with clients and provide updates as needed.
• Handle administrative tasks related to order fulfillment and account management.
• Assist with sales and marketing activities during slower business periods.
• Ensure compliance with applicable Fair Credit Reporting Act (FCRA) requirements.

Requirements & Qualifications

• Previous experience working with a US-based background screening or background check company, supporting US clients or operations.
• Hands-on experience processing and fulfilling background screening orders for the US market.
• Practical knowledge of US background screening processes, including reviewing records, verifying information, and preparing screening reports.
• Good working knowledge of the Fair Credit Reporting Act (FCRA) and its application to background screening operations.
• Excellent English speaking and writing skills, with clear, fluent, and natural communication.
• Strong critical thinking, problem-solving, and decision-making skills.
• Good common sense and the ability to handle different situations independently without relying on scripted responses.
• Strong attention to detail and accuracy.
• Ability to communicate confidently and professionally with US-based clients.
• Good organizational, administrative, and multitasking skills.