Customer Success Specialist – Translation & Localization

About the Role

Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.

Responsibilities

• Research every client before reaching out, understanding their business, industry, projects, and language service needs
• Call clients regularly to check project progress, gather feedback, and resolve concerns
• Identify new opportunities within existing accounts and recommend relevant services
• Re-engage inactive clients
• Coordinate with project managers to keep projects on track and clients informed
• Maintain accurate CRM records and follow-ups

Requirements

• Strong knowledge of translation, localization, and interpreting
• Excellent English and phone communication skills
• Proven experience in sales, customer service, research, and relationship building
• Organized, resourceful, and comfortable taking initiative

Dynamic Role and Flexible Hours Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.

Required Loom Video

To apply, include a 2–3 minute Loom recording in English introducing yourself, outlining your relevant experience, and explaining how you would research a client and identify their needs before a follow-up call. Submit a viewable Loom link in the application.