Client Support Specialist

Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Role: Client Support Specialist

Location: Remote or Atlanta, GA

Make a difference while building your career!

Are you passionate about helping communities and solving problems for people who need it most? Do you thrive in a collaborative, mission-driven environment where your work directly impacts low-income families and vulnerable populations?

We're hiring a Client Support Specialist at Neighborly Software – where technology meets social impact!

WHAT YOU'LL DO

• Be the first point of contact for clients needing support via phone, video, and email
• Manage updates to client systems with precision and care
• Partner with Client Success Managers (CSMs) to build and configure new client

applications

• Review peer configurations to ensure accuracy, impact and consistency
• Solve problems creatively with professionalism while following best practices and maintaining SLAs
• Collaborate with amazing teammates in our Client Support team
• Grow your career – this role can evolve into Client Success opportunities!
• Help communities manage key government programs such as HUD, Disaster Recovery, Solar and Treasury programs that change lives

WHO YOU ARE & WHAT YOU BRING

• Tech-savvy with client service experience (SaaS experience a plus!)
• Customer Service mindset- provide exceptional customer service
• Detail-oriented and can work independently under pressure
• Quick learner who thrives in a startup environment
• Mission-driven – passionate about helping underserved communities
• Startup Mentality – you’re adaptable, proactive and thrive in a fast-paced environment
• Team player who loves cross-functional collaboration

The base salary range for this role is $55,000–$60,000 USD per year. Actual base pay will depend on factors such as experience, skills, and qualifications. This range reflects base salary only and does not include potential bonus, benefits, or other forms of compensation, which may also be part of the total offer.

Why You’ll Love Working Here:

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions – Generous employer match with immediate vesting
• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year

Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.